Operation managment exam(singapore airline case study) Essay

Operation managment exam(singapore airline case study) - Essay Example Singapore Airlines take both the complaints and the compliments seriously. The Vice President is entrusted with the responsibility to address customer feedbacks. Every article, coming from the passengers, is given due importance and is followed up with proper investigation. The lessons learnt from the complaints are properly executed to remove the loopholes and to enhance the service. The complaint management cell ensures that the problems are properly identified and corrected, and ascertains that such situations are not repeated (Johnston, 2001). Singapore Airlines brings into view the problems and the mistakes so that they are not repeated by the same person, not even by others working within the organisation. This action stems from the realisation that operational process progresses at a faster rate when one learns from others mistakes rather than restricting oneself to his/ her own mistakes. Not only the complaints, but the compliments are also taken seriously. The organisation e nsures that the success too is equally shared among the employees. This not only keeps the employees motivated but also helps other people to learn from the successful incidents. These incidents help the organisation to excel in its service. Improving processes, redesigning jobs, improving quality, increasing staff are some of tasks that the management performs to enhance the entire feel of the services offered. However, many organisations are of the opinion that such services result in high cost, on the contrary such processes minimise the total cost thereby enhancing the total revenue. Researches show that good complaint management processes has led to the enhancement of the financial performance (Johnston, 2001). Another significant effort that requires special mention is its endeavour to offer immediate attention to the arising issues. In Singapore Airlines, if any problem occurs on board, the crew present tries to

Care n Christian Communities Essay Example | Topics and Well Written Essays - 250 words

Care n Christian Communities - Essay Example the rope have responsibility over the other, but individuality and the reactive process divides the individuals responsibility over whether to hold onto the rope, or to pursue his passion (Richardson 26). The two people cannot be the same person. This is because they are dressed similarly, but one has a rope tied on his or her waist. They were also coming from different directions. Their difference in thoughts also suggests that they have totally different personalities. One person is wise while the other does not demonstrate wisdom in his words (Richardson 80). In this fable, the person holding the rope empowers the one suspended to make a decision. The man who is suspended by the rope is empowered to make a choice between helping himself and being set free. The suspended person is, therefore, the ultimate decision maker (Richardson 67). One can identify their role by analyzing the situation they encounter. This can be done by judging ones responsibility, and whether the other person is willing to participate in that responsibility. It is equivalent to taking leadership in a situation. I contribute to new possibilities in such situations by offering options or choices that can be made (Richardson 180). One core concept of family systems theory is communication. Family systems use regulatory patterns of interaction and communication in the process of adapting to external and internal changes, and this leads to development of rules and roles governing individuals. In this fable, the two individuals must interact in order to come up with a solution. They both have to make contributions in order to overcome the situation they are facing. One person has to hold on tight while the other has to make a choice of pulling himself up. This core concept provides a compelling view that suggests individual are affected by societal patterns, and they have to contribute to it (Richardson